ONLINE EXCHANGE POLICY

We are glad to exchange any full price, unworn, unwashed merchandise
within 14 days of receipt of your online order.

All items that are returned for an exchange or refund must be unworn
and have their original tags and packaging.

All items purchased on sale is FINAL sale and is not eligible for return, exchange,
or store credit, including items sold at a promotional discount.

The buyer is responsible for any return shipping costs.

PINKYOTTO is not responsible for return shipping costs nor duty or customs
reimbursement in the case of international purchases.

All sales are final after 14 days after delivery date.

In ANY case we will offer returns/exchange IN STORE for an online order


ONLINE RETURN POLICY

Sender is responsible for return/exchange shipping cost.

Please contact online@pinkyotto.com prior to sending a return or an exchange.
We will email you a return/exchange shipping label,
which will be deducted from the cost of your order.

Your return will be processed as soon as possible.
Allow up to 7 business days for your refund to be processed.

We hold the right to deny refunds if the merchandise
returned does not meet our return policy requirements.

INTERNATIONAL ORDERS

Please contact online@pinkyotto.com to place any international orders.


IN-STORE RETURN POLICY

Unworn merchandise with original tags attached may be exchanged or receive store credit within 7 days of purchase when accompanied by original sales receipt.

No refunds. No price adjustments. ONLY store credit.

Store Credit is valid for 90 days of issue date.

 All sales items are final sale, including promotional discounts. 

We hold the right to deny exchanges or store credit if the merchandise returned does not meet our return policy requirements.

*ONLINE orders are not accepted for return/exchange in store
and it has to be processed online*